EMS10 Blue Eco Premier Meter-Controlled Water Softener

Great service and advice from James, we haven't fitted the item yet so i cannot relly review it

Excellent telephone help deciding on unit and easy purchase and delivery. Not yet opened it and installed it so cannot comment on performance of actual unit. Would recommend.

Second water softener purchased from this company and so far so good with our new one! James was extremely knowledgeable and helpful.

Having been a previous customer our water softener had been allowed to fall into disuse by temporary tenants, after some years of disuse it was advised to change the unit. Returning customer discount was generous, advice helpful and delivery speedy. Fitting was simple, as was the purchased under sink water filter. Now back with softened water making showering a pleasure with a noticeable difference as to how skin now feels.

We had a good area to place the water softener and the plumbing installation was fairly straight forward.
The commissioning however was not so straight forward with the supplied instructions.
The electrical connector point on the unit took about 15 mins to find, and when it was found I had to remove the top cover and then detach the display panel to get to it. None of this was explained in the instructions. Accessing the User Menu was also problematic with the fuzzy instructions and took several minutes of trail and error. When this was finally accessed and going through the setup, the machine suddenly decided to do a regen halfway through. I managed to stop that after a while and continued with the rest of the setup.
Likewise trying to do the manual regen, the instructions aren't clear how to achieve this and is missing the step of pressing both the "tick" and "back arrow" at the same time ! It was only by looking at the display panel I realised how to do it.
It would be useful if there was a max fill line in the tank !
Other than that, everything else went smoothly and we started getting soft water nearly straight away.