EMS10 Blue Eco Premier Meter-Controlled Water Softener

The first time I purchased a water softener from East Midlands Water Company was back in 2008 during our home renovation. Shortly after installation, I experienced a minor issue, and with just one phone call, a replacement unit was sent out the very next day. Despite the unit having a 10‑year warranty, I never needed to contact them again— it worked flawlessly for over 17 years.

A couple of weeks ago, we decided to replace our water softener (even though it was still working perfectly). While visiting the London Excel exhibition, we purchased an upgraded version of our original softener at a fantastic discounted price, and they even included four bags of salt at no extra cost.

We also bought a water filter at the same time. When I reviewed the order at home, I realised I could have upgraded the filter for just £50 more. I called their office the next working day, and a lovely lady answered. After explaining the situation, she kindly amended my order and upgraded the filter free of charge.

I genuinely don’t know what more you could ask for from a company. East Midlands Water Company offers high‑quality products that last for years, backed by a team who truly care about their customers and consistently put them first. Their products, service, and aftercare have been exceptional. They are one of the best family‑run businesses I have ever dealt with.

I would strongly recommend them to anyone considering a water softener, water filter, or any of the products they offer.

A big thank you to all the team members who supported my recent purchase.

We visited the Ideal Home show at Olympia purposely to review water softeners. We selected EMWC as we felt your representatives were honest and open with our questions. Also like that they have been manufacturing these machines since 1989 and kept to the basics “if it isn’t broken then don’t fix it”
Super fast delivery, competitive price and works like a dream. Thank you would thoroughly recommend EMWC.

We bought a softener and whole house filter when we met EMWC at the Home Building and Renovation Show. The equipment arrived earlier than expected and was very well packaged. We had a slight issue with one of the valves in the connection kit but after a friendly call with the office and technical team replacements arrived the next morning. We cannot fault the help, service or equipment provided.

I have used this company for multiple years and they have not disappointed once thank you very much for providing such a great product to the public

Great service and advice from James, we haven't fitted the item yet so i cannot relly review it